Privacy Policy

Silvan Timber Building & Rural Supplies is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Collection of Personal Information

We may collect personal information that is reasonably necessary for our business activities, including:

• Your name, contact details, and address Business details (for trade customers)
• Payment information
• Delivery instructions
• Records of your communications with us (e.g., enquiries, feedback)

We generally collect personal information directly from you when you:

• Make an enquiry or purchase products
• Open a trade account
• Subscribe to our mailing list or promotions
• Use our website or social media channels

2. Use and Disclosure of Personal Information

We use your personal information to:

• Supply timber and building products
• Process payments and manage accounts
• Deliver orders and coordinate logistics
• Provide customer support and respond to enquiries
• Send you updates, promotions, or marketing materials (if you have consented or where permitted by law)
• Meet our legal, tax, and regulatory obligations

We may disclose personal information to:

• Service providers such as payment processors, delivery contractors, and IT support
• Professional advisers (e.g., accountants, lawyers)
• Government authorities if required by law

We will not sell or rent your personal information to third parties.

3. Website and Cookies

When you visit our website or interact with our digital channels, we may collect information such as your IP address, browser type, pages visited, and browsing behaviour. This may be collected using cookies, pixels, or similar technologies.

We use this information to:

• Improve the performance and usability of our website
• Analyse trends and customer preferences
• Deliver targeted advertising and promotions through platforms such as Google Ads, Facebook, Instagram, and other digital advertising networks

These third-party providers may use cookies and other technologies to serve ads based on your past interactions with our website. You can manage or opt out of targeted advertising by adjusting your browser settings or using platform-specific opt-out tools.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests should be made in writing using the contact details below.

6. Direct Marketing

We may use your personal information to send you promotional materials about our products and services. You can opt out of receiving marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

7. Overseas Disclosure

We generally do not disclose personal information to overseas recipients. If we do so in the future, we will take reasonable steps to ensure that the overseas recipient complies with the APPs or equivalent laws.

8. Complaints

If you believe we have breached the APPs or mishandled your personal information, you can contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Silvan Timber Building & Rural Supplies
297 Monbulk Rd, Silvan, Victoria 3795
03 9737 9766
sales@silvantimber.com.au

10. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.